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- Store Policies
Melrose Technologies' Return Policy
Items may be returned for refund providing that they are in new, unused and unaltered condition.
Special orders (non-stocked items) and electrical items are non-returnable. Returned merchandise will also be subject to a restocking and/or handling fee. Customer pays any and all shipping costs back to point of origin.
Refunds will be processed only after receipt of returned items.
We are located in the Eastern Time Zone. Shipping hours are from 8 AM - 3 PM EST at our warehouse. If your order is placed before 3 PM EST and you choose UPS as your preferred shipping service, your package should go out via UPS that same day; if your order was placed after 3 PM EST, your package will usually go out the next business day. Please note that this applies to all UPS services including UPS Ground, UPS Next Day Air, UPS Next Day Air Early, UPS Next Day Air Saver, UPS 2nd Day Air, UPS 2nd Day Air Saver and UPS Three Day Select. NO SATURDAY DELIVERIES.
If your order is close to 3 PM EST, please call to confirm shipment for critical items.
Same day shipping for USPS orders may vary day to day depending on Postal Service pick-up. Typically, orders that are made going out via USPS should be placed before 11 AM EST in order for the package to be sent out the same day, otherwise the package may be picked up on the next business day.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for most of the items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. However, some items are dimensional weight and are priced according to the carriers' published rates.
Special Order Items
Products that are specified as "special order" items in their listing descriptions are parts and equipment that are available to us from our factories but we do not currently stock in our own warehouse. These items can not be purchased off of our website through the online checkout, however, if you call, we can check price and availability of the items for you and have them drop-shipped from the items' respective factories.
Prices of listings that are specified as "special order" items in their descriptions are subject to change, and availability is subject to factory stock as noted in their descriptions. Please note that some items we have listed may be discontinued without notice, and/or replaced by newer part numbers which can cause price changes or unavailability to purchase altogether.
EFFECTIVE ON AUGUST 1ST, 2018, a 3% factory charge will be calculated onto the cost of special order Challenger items ONLY, per the Challenger Lifts factory.